Customer Service
I stumbled across Albert Kaz Jeweler while looking for someone to repair my favorite Bulova watch. I was looking online for jewelers and started to go down the list making calls. It was about 6:59pm and most of these shops were closing at 7:00pm. Out of about 7 places, NONE OF THEM ANSWERED, except for Albert's shop. I'm big on customer service and I felt like that was an effortless display of showing good customer service.
I ended up visiting his store, we spoke for a while about repairing my watch. He suggested that I take it back to where I purchased it and they could possibly fix it under warranty. He proceeded to give me advice about other places that I could try to get it fixed. We talked for about 30 to 40 minutes. I was surprised that he was willing to spend that much time with me knowing I had no intention of purchasing anything from his store. Mind you I walked into the store wearing all my Raider gear. I usually don't get great customer service while wearing my Raider gear because of the stereotypes. LOL
I tried taking my watch back to Macys where I had purchased it to see if they would help me with a repair. They were very rude and abrupt and seemed to have no interest in trying to help me whatsoever. They actually wanted to charge me more to fix it then I initially paid for the watch.
I ended up coming back to Albert to see what he could do. He explained to me that he would need a couple of weeks with the watch so he could take it to Jewelers gathering in Los Angeles. I was completely okay with that, I just wanted it to get fixed. Apparently the watch had a crystal face which was something that Albert did not carry for repairs. He ended up getting the Crystal in L.A. and was able to fix my watch. So I was as happy as I could be!
I also had an upcoming wedding and still was unable to find an engagement ring for myself. I had searched every store in Fresno and was unsuccessful in finding a ring that I liked. Then it dawned on me to go back to Albert, since he had such great customer service. Albert ended up designing a custom engagement ring for me with black and white diamonds. It was beautiful! I fell in love with the ring more than I was in love with my soon-to-be wife! Albert's customer service is stellar! I was amazed that the guy was willing to help me regardless of knowing whether or not I was going to be spending any money there. Now that's what you call customer service! I recommend Albert anybody even if you're a Raider fan!
Angel,
